Returns & Exchanges
At ICE, we offer a seamless 30-day return policy to ensure your wardrobe always stays fresh and fits perfectly. If you are not completely satisfied with your purchase, we are happy to assist with a return or exchange for items in their original condition.
Initiate Your Request
Log into your ICE account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the unworn garments with all original tags attached into their original packaging to ensure they are protected during transit.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing